Refunds, Returns and Warranty

Returns, Refunds & Warranty

Last updated: 10/21/26

At Club De Fleur, every piece is made to make you feel unforgettable. If something isn't right, we'll make it right.

Returns

You can return items within 30 days of delivery. They must be unworn, unwashed and unused, with the original tags and packaging. We may reduce your refund or decline a return if an item shows wear, damage or marks such as makeup, perfume or deodorant.

These items can't be returned:

  • Items that have been worn, washed, altered or damaged after delivery
  • Gift cards

For change-of-mind returns, you pay the return shipping, unless you're a subscriber, in which case returns are free. We recommend a tracked service, because we can't be responsible for returns lost in transit.

30-Day Quality Guarantee

Every order is covered for 30 days from delivery. We'll replace, exchange or refund your item if:

  • A zip, hook, clasp or fastening is faulty or breaks
  • Seams or stitching come undone
  • The fabric has a defect, such as a hole, snag or flaw, when it arrives
  • Embellishments are missing or damaged because of a manufacturing fault
  • You received the wrong item, size or colour

The guarantee doesn't cover:

  • Normal wear and tear
  • Accidents, misuse, alterations, or not following the care label
  • Stains or marks
  • Items bought from unauthorized resellers
  • Change of mind or fit issues, which are covered by our returns policy above

For approved claims, we'll offer a replacement, an exchange of equal value, a full refund or store credit, depending on stock. We'll also cover the return shipping.

How to return or make a claim

  1. Email help@clubdefleur.shop before you send anything back.
  2. Include your order number and the item or items, plus photos if the item is faulty or wrong.
  3. We'll reply within 2–3 business days with next steps.

Items sent back without contacting us first may not be accepted.

Exchanges

The quickest way to get a different item is to return the original and place a new order. For a different size, email us first and we'll check stock.

Refunds

After we receive and inspect your return, we'll email you to confirm. Approved refunds go to your original payment method within 5–10 business days, and your bank may take a few extra days to show them. We don't refund original shipping charges, unless the item was faulty or we sent the wrong one.

Your rights

This policy is in addition to your legal rights under consumer protection law and doesn't affect them.

Questions? Email help@clubdefleur.shop